You can view the status of your order by logging into our website and visiting the Orders tab in the My Account section. Should you have any further questions, please Contact Us via our email form or Live Chat.

Unfortunately, due to system constraints, we are unable to make changes to your online order once it has been placed & payment completed. This includes updating your address, cancelling the order and changing the ordered items.

In the event that the incorrect delivery address has been provided, please promptly Contact Us via our email form or Live Chat and we will attempt to redirect with the courier.

Please note, redirections are not guaranteed therefore please take care when placing your orders.

If you receive your order and you have a question that relates to the product, freight, damage or other query please Contact Us via our email form or Live Chat. Make sure you include your order number and details of the issue so our Customer Care team can advise further action.

Please refer to our Terms & Conditions for further details.

If items from your order are confirmed to be damaged in
transit or missing upon delivery we will refund or replace them provided the requested claim information is provided with valid proof of purchase within 14 days from delivery of goods for damaged items or dispatch notification in the case of a missing parcel.

Please contact our Customer Care team via our Contact Form or Live Chat with your order number and photographs of your damaged package where relevant.

Please see our Terms & Conditions for further details and note that if your claim relates to a consumer guarantee, the timeframe to claim does not apply.

You are entitled to a refund for items you purchase from Akaure if the item is:

 (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Akaure with proof of purchase via your Tax Invoice Email that you received as your order confirmation.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price.

Please refer to our Terms and Conditions for further details.

We do not accept returns for change of mind, however please contact our Customer Care team or visit our Terms & Conditions for further details.

When returning or exchanging a faulty, damaged or incorrectly described item, we will arrange return postage on your behalf or refund postage costs upon receipt of the original tax invoice from the original order email.

This is subject to inspection by Akaure prior to sending goods back to us. Please send photo/s and details of the issue to hello@akaure.com.

Should you need further assistance regarding this process, please Contact Us via our email form or Live Chat.

Please refer to our Terms & Conditions for further details.

Please visit our Loyalty FAQs.

Please also refer to our Terms & Conditions for further details.

Please visit our Loyalty FAQs.

Please also refer to our Terms & Conditions for further details.