Shipping & Delivery

We ship to Australia and New Zealand with EXPRESS shipping services only, with same day despatch if you place your order before midday AEST.

  • Express Shipping

    We send all of our orders Express!

    We ship within Australia with AusPost's priority courier service StarTrack Express.

    We ship to New Zealand with priority courier service DHL Express.

    We dispatch our orders from Sydney, Australia on local business days managed by DHL Logistics & Tracking. Same day dispatch is available for orders placed before midday AEST.

    All shipping times are estimated post dispatch and are based on working days.

  • Australia

    Receive your order within 1-5 days with StarTrack Express. (Some remote destinations may take a little longer)

    Enjoy the convenience of FREE express shipping for all orders over $50 within Australia.

    Express shipping within Australia is $10 for all orders under the value of $50.

    You can track the status of your delivery with StarTrack via the DHL Logistics Track and Trace Tool.

  • New Zealand

    We ship to New Zealand with DHL Express within
    3-5 days.

    A $15 Flat Rate applies to all New Zealand orders. Additional charges may apply for customs and duties.

    You can track the status of your delivery with DHL Express via the DHL Logistics Track and Trace Tool.

See Site Terms and Conditions.

Australia Shipping FAQs

What courier do you use to ship within Australia?

We deliver within Australia with StarTrack Express who are owned by Australia Post.

We dispatch our orders from Sydney, Australia on local business days managed by DHL Logistics & Tracking.

How can I track my order?

Once you have placed your online order you will be able to track its dispatch status in your online account dashboard.

Once your order has been dispatched from our Sydney Warehouse you will also receive an email containing your tracking number and a link that will allow you to track and trace the status of your delivery at any time.

You also have the option to download the Shop App to track your deliveries on your mobile device.

You can track the status of your delivery with StarTrack via the DHL Logistics Track and Trace Tool.

If your tracking information hasn't updated over 3 business days or you are yet to receive your tracking number, please contact our Customer Care team via our email form or Live Chat so that we can investigate your delivery further.

When will my order be delivered?

You can track the status of your delivery with StarTrack via the DHL Logistics Track and Trace Tool.

Can I request a specific delivery time?

We do our best to meet our customers' requests. But it's not always possible to make your delivery within a specific time window, due to our delivery partner's schedules and the high volume of deliveries their drivers are making.

What happens if I'm not home?

The driver will leave a 'Sorry We Missed You' card either at your front door or in your letterbox, or will send you a collection notification by email, app or SMS. The card or notification has instructions about how you can collect your parcel from your local post office.

I haven't received my order. What should I do?

You can track the status of your delivery with StarTrack via the DHL Logistics Track and Trace Tool.

If there is still an issue, please contact our Customer Care team via our email form or Live Chat.

Please have your order tax invoice number to hand.

Can the driver call me prior to delivery?

No, the driver can't call you prior to delivery. This is primarily due to road safety reasons. 

Do you guarantee the delivery date and time?

We understand that your shipment is important and will deliver it as soon as possible. 

All shipping times are estimated post dispatch and are based on working days.

The transit time advised is an estimate only as delivery times can sometimes be impacted by such factors as airline issues or peak periods.

NZ Shipping FAQs

What courier do you use to ship to New Zealand?

We ship to New Zealand with DHL Express.

We dispatch our orders from Sydney, Australia on local business days.

How can I track my order?

Once you have placed your online order you will be able to track its dispatch status in your online account dashboard.

Once your order has been dispatched from our Sydney Warehouse you will also receive an email containing your DHL Express courier tracking number and a link that will allow you to track and trace the status of your delivery at any time.

If your tracking information hasn't updated over 3 business days or you are yet to receive your tracking number, please contact our Customer Care team so that we can investigate your delivery further.

When will my order be delivered with DHL Express?

To get an ETA on when your parcel will be delivered with DHL Express, you will be given a unique 10 digit tracking number to track your shipment via the DHL Express online tracking portal.

After we send your package you can also sign up for transit and delivery information by text or email.

Do you guarantee the delivery date and time?

We understand that your shipment is important and will deliver it as soon as possible. 

All shipping times are estimated post dispatch and are based on working days.

The transit time advised is an estimate only as delivery times can sometimes be impacted by such factors as airline or Customs processing and peak periods.

Can I request a specific delivery time?

We do our best to meet our customers' requests. But it's not possible to make your delivery within a specific time window, due to our delivery partner's schedules and the high volume of deliveries their drivers are making.

What happens if I am not home?

If you have missed the DHL Express driver, they will leave a card notifying you they will try to deliver again the next workday.

If there is no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center.

You have five days in which to collect the parcel, after which it will be returned to the sender.

If you would like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with our Customer Care team via our email form or Live Chat.

What should I do if I haven't received my item?

First, use the DHL Express Track & Trace tool to see if it's in transit.

In case your shipment has not arrived within 10 days after the expected delivery time, please contact our Customer Care team via our email form or Live Chat who can start an investigation for lost items.

Can the driver call me prior to delivery?

No, the driver can't call you prior to delivery. This is primarily due to road safety reasons.

Do I have to pay import duties on the items I buy?

The shipping price is exclusive of any possible government charges in the destination country.  For example, duties and taxes may be payable and the receiver will be responsible for paying these charges.

Unfortunately we are not able to advise what charges may be applicable and are not able to take payment for these charges in Australia.